Returns & Exchanges

Returns & Exchange Policy

We want you to be fully satisfied with your purchase and will support a return or an exchange within 45 days of the original purchase shipment date for items that are still in new and unused condition and in their original (undamaged) packaging (if applies).

Please note the following exclusions on returns and exchanges:

• Clearance items cannot be returned or exchanged.
• Grab Bag suits cannot be returned or exchanged.
• Customized items cannot be returned or exchanged.
• Select Facility / On Deck items cannot be returned or exchanged.

We reserve the right to refuse any return or exchange if we determine an item is not in “new” condition - including undamaged packaging.

• Any item being returned or exchanged must be pre-approved (see below) and have a Return Authorization Number assigned – an approved Return Number MUST be included with the returned item / order to ensure we are able to process the return or exchange.
• Orders sent back to us that do NOT include an approved Return Authorization Number will be disposed of – we will not issue return credit or refund.
• International orders ONLY qualify for Exchange and cannot be returned for refund.

Tech Suits:

Due to the unique nature and design of Tech Suits, we ONLY ACCEPT EXCHANGES within 30 days of the original shipment date from us and ONLY for a different size of the same brand and item style of the tech suit purchased.

If trying on a Tech Suit – that you would like to still qualify for an exchange – Undergarments MUST be worn when trying on (this does not include a bra).

The Tech Suit being returned for exchange must be in new and unused condition and in its original and undamaged packaging. Any suits returned to us for exchange that do not meet these requirements will not be approved for exchange and we will return the tech suit to the purchaser. We will not accept any returns on Tech Suits for refund.

If you would like to Return or Exchange an approved item

Please call 1-800-846-7052 or email us info@thelifeguardstore.com to receive a Return Authorization Number.

If requesting an Exchange – please have ready the item number, name, size and color that you would like to receive as the equivalent exchange.

• Return Authorization Number MUST be included with the item / order being returned.
• If the exchanged item qualifies for small parcel (ground carrier) shipping - We will ship the exchanged item at no charge within the continental U.S.
• “Over-sized” designated items, including orders shipped via LTL or via special carrier arrangements – Customer may be responsible for shipping charges to receive the exchanged item.
• Select “Drop Shipped” items may require a 25% re-stocking fee if returned or exchanged.
• International orders - that qualify for Exchange only – customer will be required to pay all related shipping charges to also receive the exchanged item / order.
• Please include the provided Return Authorization Number and Form.
• Any item / order shipped to us that does not have an approved Return Authorization Number will not be honored for return or exchange and will be disposed of.
• For approved Returns – please allow 30 days for refund to be processed to your account.

Return Shipping & Refunds:

• Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect – in those cases, The Lifeguard Store covers return shipping.
• Original shipping charges are nonrefundable.
• Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected.
• Purchases made through the Shop app are subject to this same return policy as purchases made directly through our website. Ordering through Shop does not include free return shipping.

Download the Return Form

Click here to download and print the Return / Exchange Form (PDF)

Fill it in, include it inside the package, and write your approved Return Authorization Number on the form. Returns sent without an approved RA number cannot be processed.

Ship approved returns to:
Kiefer Aquatics
903 Morrissey Drive
Bloomington, IL 61701